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Refund and Returns Policy
Dear customer, thank you for choosing our products and trusting our services. We are committed to providing you with high-quality goods and excellent customer service. To ensure a pleasant and smooth shopping experience, we have established the following return and exchange policy.
For questions regarding order status and after-sales support, please send email to our customer service(kevincheng218@gmail.com). We normally respond within 24~48 hours (Monday to Friday) or 48~96 hours during public holidays.
(Note: We always reply emails. Please check your Spam Inbox if you do not receive a response within 2 business days. Our customer service department is off-duty on Saturday and Sunday.)
Company official business address:
180 Jiangdong East Road, Jiangdong Street, Yiwu City, Zhejiang Province, China
1.Return and Exchange Policy
- If you discover any quality issues or receive the wrong item, please contact us within 7 working days of receiving the product, providing detailed problem description and relevant photos.
- In the case of quality issues or wrong item received, we will take full responsibility for a refund or resend, including shipping fees.
- If you are unsatisfied with the product or have a change of heart, you may request a return within 14 working days of receiving the product. The returned item must be in its original packaging, unused, and you will be responsible for the return shipping cost.
- Upon inspection and confirmation of the returned item, we will refund the amount paid for the product. Please note that it may take some time for the refund to reflect in your account balance, depending on your payment method and the processing speed of your bank.
2.Return and Exchange Process
- To initiate a return or exchange, please contact our customer service team within the designated period, providing your order number, product information, and reason for return or exchange.
- Our customer service team will guide you through the return or exchange process and provide detailed return instructions and labels (if applicable).
- Please ensure proper packaging of the returned item to prevent damage during transit. We recommend using a trackable shipping method and retaining the shipping receipt as proof.
- Once we receive the returned item and confirm that it meets the requirements of our return and exchange policy, we will process your refund or exchange request as soon as possible.
3.Special Circumstances
- For personalized or customized items, we are unable to offer refunds or exchanges unless there is a quality issue with the product.
- If the product is damaged during transportation, please contact us promptly and provide relevant photos. We will resolve the issue and provide compensation as soon as possible.
We hope the above return and exchange policy provides you with clear guidance to ensure the protection of your rights. If you have any questions or need further assistance regarding the return and exchange process, please feel free to contact us. Thank you once again for choosing us, and we look forward to providing you with excellent customer service!
Dear customer, thank you for choosing our products and trusting our services. We are committed to providing you with high-quality goods and excellent customer service. To ensure a pleasant and smooth shopping experience, we have established the following return and exchange policy.
For questions regarding order status and after-sales support, please send email to our customer service(kevincheng218@gmail.com). We normally respond within 24~48 hours (Monday to Friday) or 48~96 hours during public holidays.
(Note: We always reply emails. Please check your Spam Inbox if you do not receive a response within 2 business days. Our customer service department is off-duty on Saturday and Sunday.)
Company official business address:
180 Jiangdong East Road, Jiangdong Street, Yiwu City, Zhejiang Province, China
1.Return and Exchange Policy
- If you discover any quality issues or receive the wrong item, please contact us within 7 working days of receiving the product, providing detailed problem description and relevant photos.
- In the case of quality issues or wrong item received, we will take full responsibility for a refund or resend, including shipping fees.
- If you are unsatisfied with the product or have a change of heart, you may request a return within 14 working days of receiving the product. The returned item must be in its original packaging, unused, and you will be responsible for the return shipping cost.
- Upon inspection and confirmation of the returned item, we will refund the amount paid for the product. Please note that it may take some time for the refund to reflect in your account balance, depending on your payment method and the processing speed of your bank.
2.Return and Exchange Process
- To initiate a return or exchange, please contact our customer service team within the designated period, providing your order number, product information, and reason for return or exchange.
- Our customer service team will guide you through the return or exchange process and provide detailed return instructions and labels (if applicable).
- Please ensure proper packaging of the returned item to prevent damage during transit. We recommend using a trackable shipping method and retaining the shipping receipt as proof.
- Once we receive the returned item and confirm that it meets the requirements of our return and exchange policy, we will process your refund or exchange request as soon as possible.
3.Special Circumstances
- For personalized or customized items, we are unable to offer refunds or exchanges unless there is a quality issue with the product.
- If the product is damaged during transportation, please contact us promptly and provide relevant photos. We will resolve the issue and provide compensation as soon as possible.
We hope the above return and exchange policy provides you with clear guidance to ensure the protection of your rights. If you have any questions or need further assistance regarding the return and exchange process, please feel free to contact us. Thank you once again for choosing us, and we look forward to providing you with excellent customer service!